Product Claims Terms

1. Definitions

In these terms, "Customer" refers to individuals or entities purchasing products from Amovibe.Wholesale.

2. Submitting a Claim

Customers should promptly contact Amovibe.Wholesale upon discovering any product defects or damages to initiate a claim.
Claims should include the following information:
A list of affected products.
Detailed description of the product's defect or damage.
Relevant photos or videos for assessment.
Claims can be submitted via email to sales@amovibe.com or by contacting your dedicated Amovibe.Wholesale sales representative.

3. Evaluation and Resolution

Amovibe.Wholesale will assess the claim upon receipt.
We will determine whether to accept the claim and decide on an appropriate solution, such as return, on-site disposal, replacement, refund, or other suitable remedies.
Solutions will be determined based on the specific circumstances and feasibility of the product.

4. Submission Deadlines

Domestic customers must submit claims within 3 months from the date of purchase.
International customers must submit claims within 9 months from the date of purchase.

5. Exceptional Circumstances

We understand that special circumstances may arise, and therefore encourage customers to contact us promptly when assistance is needed.

6. Disclaimer

Amovibe.Wholesale reserves the right to modify or adjust the product claims terms as necessary based on actual circumstances.